Frost stores the contents of your vaults inside encrypted files on your device storage. If something happens to those files on your device storage, it may prevent Frost from unlocking your vaults.

Other apps on your device such as battery or RAM boosters, anti-virus or file cleaners can remove or corrupt the files Frost relies on. It's also possible your device storage got corrupted or wiped due to a device update or firmware change, changing SD cards, uninstalling/reinstalling Frost, or someone manually deleted the necessary files. It's also possible (although very unlikely) your vault became corrupted due to a device crash or closing the app during a critical operation, in which case recovery may be possible, please contact me for more help.

If you think you may have forgotten your password, and you have the full version of Frost, follow the instructions in this FAQ on how to reset your password.

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In the event you need to uninstall Frost, wipe your device, or move to a different device, it is possible to backup your vaults, and restore them, without losing any data.

To backup or restore your vaults, first unlock your vaults, then go into Settings > Backup & Restore and follow the instructions.

Further considerations:

• This feature is only available when your vaults are unlocked.
• Make sure you have enough storage space on your device to accomodate a copy of your vaults.
• When you restore your vaults from a previous backup, the existing vaults will be deleted.
• Make sure you don't exit the app when the backup or restore process is running or it may corrupt your data.
• Backups are compatible between all versions of Frost.

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You can use the Backup & Restore feature to create a backup of your vaults in the free version, then restore that backup in Frost+.

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There are two methods of using the SD card depending on how it is setup, and what version of Android you are using:

METHOD 1: If you are using Android Lollipop (5.1.1) or older, or your SD card is setup as internal storage:

Please use Android's built in move to SD card functionality. You can learn how to do this by doing a web search for "<your device name> move apps to SD card".

How effective this is at saving space on your device varies on your version of Android and how your device manufacturer has implemented SD card support.

METHOD 2: If you are using Android Marshmallow (6.0) or newer, and your SD card is setup as portable storage:

Some devices might not support this method depending on how the manufacturer has implemented SD card support. To verify this, ensure your SD card is mounted and setup as portable storage, then open Frost and go into the Settings > About > Storage. If you see "SD card storage available" then you can continue with the steps below.

• Exit Frost
• Connect your device to a computer or open a file manager app, find the folder:
• For Frost+:
  <Internal Storage>
   ⤷ Android/
    ⤷ data/
     ⤷ com.crowbar.beaverbrowser/
• For Frost:
  <Internal Storage>
   ⤷ Android/
    ⤷ data/
     ⤷ com.crowbar.beaverlite/
• Move the entire contents of that folder to:
• For Frost+:
  <SD Card>
   ⤷ Android/
    ⤷ data/
     ⤷ com.crowbar.beaverbrowser/
• For Frost:
  <SD Card>
   ⤷ Android/
    ⤷ data/
     ⤷ com.crowbar.beaverlite/
• Disconnect your device from the computer
• To verify it worked, open Frost and go into the Settings > About > Storage. If you see "Currently using SD card storage" then you're done!
• If Frost asks you to set a new password after doing this, you probably moved the files to the wrong location
• If you experience crashes or errors after doing this, you may need to grant Frost storage permissions

Further considerations:

• If Frost finds vaults stored on both internal and SD card storage, it will default to loading the vault that is stored on the SD card
• Uninstalling the app will still delete the vaults stored on both internal and SD card storage
• If you open Frost after removing or unmounting your SD card, it will either prompt for a new password or load the vault on your internal storage
• SD cards are not as fast as internal storage, so you may notice a slight decrease in performance

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To change your vault password, first login with your current password. Then open the settings menu and select the "Change Password" option. A password change prompt will then appear.

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Vault password recovery is only available to users of Frost+. Please email me at contact@crowbarsolutions.com and include the following two things:

1. The order number found in the receipt emailed to you when you purchased Frost+. If you can't find the receipt you can view your purchase history at payments.google.com and use the transaction ID found there.
2. Attach this file to your email:
   /Android/
    ⤷ data/
     ⤷ com.crowbar.beaverbrowser/
      ⤷ beaverbrowser
   If the file is too large to attach to an email, use a file storage and sharing service and include the link in your email.

We will then assist you with resetting your password.

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Unfortunately this is an issue with the keyboard you are using and not Frost. Frost is configured to support the privacy features built into keyboards that follow the android guidelines. This means telling keyboards not to remember any input, since users may be entering sensitive information. However, some keyboards (Samsung's keyboard is bad for this) choose to ignore the android guidelines and remember input even though the app it is typing into is telling them not to.

The best option is to use a keyboard that follows the android guidelines. Some keyboards now come with an incognito mode that won't remember what you typed. The official Google Keyboard and SwiftKey are such options.

If switching keyboards is not an option, then I suggest changing your vault password into a long pass phrase that uses dictionary words to avoid the keyboard saving unique words, eg. "correct horse battery staple".

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Let me know! Killing bugs is a priority, and with so many different types of Android devices out there, it's hard to catch all of them. Please contact me at contact@crowbarsolutions.com. Give a detailed description of how to reproduce the error and I will work with you on resolving it. Include what kind of device you're using, what version of Android it is running, as well as any custom ROMS that you may have installed.

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